Blog for Beaders

A creative place to share jewelry making information, ideas, and inspiration! Hosted by Artbeads

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Entries from October 2014

Keeping Customers Happy

October 29th, 2014 · 3 Comments

It’s always good to hear when we are doing something right. We recently heard from Eva K., one of our customers, who had lots of lovely things to say about us:

I wanted to drop a note to just say how much I appreciate your company. As a new small business just starting up, I have run into my share of bad customer service and getting “taken to the cleaners”…and only in the last few months!

I have come to trust your company for CONSISTENT quality in products. CONSISTENT speed in shipping. CONSISTENT low prices and then coupons that customers can actually use WITH sales! (How amazing is THAT?) Then, a Crystal Rewards Program (FREE) where customers earn FREE credits to use to purchase more products in the future as they make their regular purchases! It can get almost addicting…;-)

I actually had to return some items (which I hate to do and so rarely attempt), but only because I realized I couldn’t use them. I called your customer service line and got a very friendly and professional lady on the phone. Her name was Mariah. Instead of what I get from other companies; “Well, there is a ‘restocking’ fee and we won’t pay for shipping,” I got “How would you like your refund?” and “Oh, why do you need our address? It should be on the label you print out for the shipping.” What? “Oh, no, we certainly wouldn’t expect our customers to pay for a return! And we try to keep our shipping costs as low as possible as well.” Well, duh. I DID know that part. I order enough from your site!

 I should not have been surprised by all of this as it is all just basic good customer service. It’s just that it’s so RARE. That’s sad, I know.  HOWEVER, Artbeads is doing it right, doing it WELL, and doing it CONSISTENTLY! That makes me a loyal customer and strong supporter of your company. Thank you!”

Thanks for the excellent feedback, Eva! What do you have to say? Check the box on your next order to review our store or add your comments to our Facebook page. You can also email us with your feedback at support@artbeads.com. You might just be featured right here on our blog!

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Tags: Share Your Stories · Top Rated Products & Reviews

Dried Out Gilders Paste? No Problem!

October 17th, 2014 · No Comments

Gilders Paste is a great way to add new color to metal, wood, polymer clay, ceramic, wax and resin surfaces. It comes in lots colors and each container provides enough paste for many, many projects. We’ve used Gilders Paste in some of our Learning Center ideas and they all turned out fabulous!

A little Gilders Paste goes a long way in projects like these, so you’ll have your Gilders Paste on hand for a long time. After a while, you might notice it start to dry out. Don’t worry, you don’t have to throw it out! You can refresh dried out Gilders Paste so it is as good as new and ready to use on any project!

How to Refresh Dried Gilders Paste

Take a look at our How to Refresh Dried Out Gilders Paste Handy Tip to learn the techniques for rejuvenating this amazing paste. Or, if you’re new to using Gilders Paste, learn the basics with our How to Use Gilders Paste Handy Tip.

Now that you know all the tricks to using Gilders Paste, we want to know: What will you make? Leave us a comment below with your plans, or share a picture of your Gilders Paste creations on our Facebook Page!

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Tags: Beader's Resource · Jewelry and Craft Ideas

What Do You Love About Artbeads?

October 14th, 2014 · 3 Comments

We receive lots of feedback from our customers every day! It’s a joy to hear about what people most enjoy about our site. Here’s what Karen V. had to say about us:

“I’ve very much appreciated the excellent quality of Artbeads.com’s merchandise and service. I’ll continue to purchase my jewelry-making supplies from this company because of the discounts, free shipping & handling policy, efficient processing and delivery, and the user-friendly web site of this company. I have no complaints or suggestions for better customer service. And the Artbeads Cafe sessions are EXCELLENT! I learn something from each new episode. THANK YOU FOR A JOB WELL DONE!!!!”

Thank you, Karen, for the excellent review! What’s your opinion? We’d love to hear from you. Leave a review on our Facebook page or our website. You can also leave a comment right here on our blog. If you haven’t discovered Artbeads Cafe like Karen has, be sure to check it out on our YouTube channel.

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Tags: Share Your Stories

A Stunning Customer Design!

October 3rd, 2014 · 3 Comments

Did you know you can leave a review on any of our products and upload a picture of the design you made with them? We love seeing all of your creative designs! Here’s one from reviewer jewelryblue:

jewelryblue-1-tbrd8-252

She used our purple-lined blue TOHOs to add a pop of color to this intricate necklace. As jewelryblue says, “the color was perfect for this project.” They look great with the golden seed beads and the sparkling crystal focals. What have you made with our products? Make sure to share your designs with us and you could be featured right here on the blog, on our Facebook page or on our Pinterest board!

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Tags: Customer Gallery of Designs

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