It’s always good to hear when we are doing something right. We recently heard from Eva K., one of our customers, who had lots of lovely things to say about us:
“I wanted to drop a note to just say how much I appreciate your company. As a new small business just starting up, I have run into my share of bad customer service and getting “taken to the cleaners”…and only in the last few months!
I have come to trust your company for CONSISTENT quality in products. CONSISTENT speed in shipping. CONSISTENT low prices and then coupons that customers can actually use WITH sales! (How amazing is THAT?) Then, a Crystal Rewards Program (FREE) where customers earn FREE credits to use to purchase more products in the future as they make their regular purchases! It can get almost addicting…;-)
I actually had to return some items (which I hate to do and so rarely attempt), but only because I realized I couldn’t use them. I called your customer service line and got a very friendly and professional lady on the phone. Her name was Mariah. Instead of what I get from other companies; “Well, there is a ‘restocking’ fee and we won’t pay for shipping,” I got “How would you like your refund?” and “Oh, why do you need our address? It should be on the label you print out for the shipping.” What? “Oh, no, we certainly wouldn’t expect our customers to pay for a return! And we try to keep our shipping costs as low as possible as well.” Well, duh. I DID know that part. I order enough from your site!
I should not have been surprised by all of this as it is all just basic good customer service. It’s just that it’s so RARE. That’s sad, I know. HOWEVER, Artbeads is doing it right, doing it WELL, and doing it CONSISTENTLY! That makes me a loyal customer and strong supporter of your company. Thank you!”
Thanks for the excellent feedback, Eva! What do you have to say? Check the box on your next order to review our store or add your comments to our Facebook page. You can also email us with your feedback at firstname.lastname@example.org. You might just be featured right here on our blog!