We’re Blooming

Have you ever watched the first green shoots of a new garden peeking up through the ground and wondered what it would look like? Then, after a little while the flower buds take shape and you can see how beautiful it will be.

Over the winter while you’ve been perfecting your beading skills and longing for spring, we’ve been planting the seeds for a new website and waiting to see how it would grow. This season is extra special for us because now our dreams are becoming a reality. We’re blooming!

Devin and Cynthia Kimura

Our old website had plenty of wonderful things to enjoy, but it was starting to look a little like a garden that had gone to seed, and some of your favorite things were getting hidden amidst the jumble. We arranged everything so that it’s easier to shop and easier to get inspired, too. Don’t worry! The things you’ve come to know and love about Artbeads.com are still here.

You’ll still find plenty of inspiration in our Design Studio. It’s just that the look has changed and we’ve added some exciting new things, too. The Jewelry & Tutorials section has the project instructions and supplies lists you’ve enjoyed in the past, but now with the handy option of adding everything you need for the project to your cart with one click in all the right quantities. Amazing! The Artbeads Cafe episodes are all tucked in as well, and we’re still working hard on setting up our technique videos and inspiration gallery for you to enjoy.

We also gave our rewards program a complete makeover to make it more fun and to help you earn points for things that you already love to do like shop and write reviews (just to name a few). Visit Artbeads Rewards to learn all about it. Spoiler alert: it includes earning cash back on future orders and special access to purchase rewards items with your points!

So, what else is new? We’ve changed the purple navigation bar on the left of the website to a drop-down at the top of the website. Search is much easier to use and more detailed so that you can narrow your selection and get better results. New products, discounts, and deals have a permanent home at the top of our website so that you can access them at any time as you shop. Oh, and now you can have multiple carts! Find everything that you need for a project and then save it for later instead of discovering that everything has disappeared right before you decide to purchase (yep, we fixed that).

We’re also proud to announce the Artbeads Guide To Everything, a place where you’ll find answers to common customer service questions, charts, definitions, and measurements.

We’re at the blooming stage of our website and most things are ready to explore and use, but every garden can use a little weeding and adjusting once it’s planted. You can let us know what you think about the new design and report any issues by contacting us at support@artbeads.com.

Thanks for being such loyal customers, we hope you love it as much as we do! We’re so excited to grow with you!

Devin and Cynthia

Check out the new site!

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Comments

    • Irina
    • June 6, 2017
    Reply

    Hi guys!
    The site looks really great, but how to find old orders I made with you? I couldn’t find any history and I’ve never backed it up. Can you help me to find my previous orders?

    Thanks in advance.

    Irina

    1. Reply

      Hi, Irina! We’re glad you like our new website, we’re pretty excited about it, too. Since our new website has launched, our whole system has been updated, so unfortunately, you won’t be able to view your previous order history within your account. However, you can still call or email our customer service team to inquire about your order history. They will have a record of it. Reach them at 1.253.857.3433 or support@artbeads.com.

      • carol rozich
      • June 12, 2017
      Reply

      I wish you had left your website the way it was, I have been shopping with you
      since the beginning, maybe 14 years! I can’t find anything and when I try to click
      on something nothing happens. are you sure its working?

      Carol Rozich

        • Anna
        • June 12, 2017
        Reply

        Hi Carol. We’re experiencing some difficulties with the website at the moment and we’re working on getting it to behave. Please check back in a little while and everything should be back in working order. If you need help finding specific products, please let us know what you’re looking for and we can provide you with a link. You can also contact our customer service team for help by phone at 866.715.2323 or by email at support@artbeads.com. They’re available Monday-Friday from 8am-4:15pm Pacific Time.

    • Joyce Carroll
    • June 7, 2017
    Reply

    Sorry to say but I am not that excited with new website. It was much easier to find the Swarvoski beads that I always buy from you before. I have to got through too many pages to find the beads I want, plus the beads I order on my last order iridescent dark blue was not listed under the blue color. Where are they??

    1. Reply

      It sounds like you’re quite the Swarovski connoisseur! For customers like you who know exactly what you’re looking for, we have some pages that will help. They’re just not quite all linked up yet but I can share the links with you here. To browse by Swarovski Style, use this page: https://www.artbeads.com/shop-by-swarovski-style/ . To browse by Swarovski Color, use this page: https://www.artbeads.com/swarovski-color/ . I hope this helps in your searching as we get all the kinks of our new site worked out. Give it some time and we think you’ll like it as much (and more) as our old site. Thanks for being an Artbeads customer and make sure to keep the feedback coming!

    • Rosina Echols
    • June 7, 2017
    Reply

    I sure feel sorry for your wonderful customer support folks. They’re having to explain about logging in, lack of history and favorites – just to start. To me a few notices would alleviate their call volume somewhat and help the customers. The site is slicker and, right now, slower. For a desktop user, the side navigation bar and product pictures are out of proportion. There are some links that don’t work; and, when I tried to print a tutorial, the last part of the instructions didn’t print (superduo delight).

    1. Reply

      Hi Rosina. We appreciate your feedback and we agree, our customer service team is amazing! We’ll send out more details very soon, so that should help our customers, as well as our customer service team. Thanks for looking out for them! Some links will take you to our Coming Soon page, as we are still working hard to migrate certain pages over to the new website. If the links don’t take you to our Coming Soon page, please let us know and we will fix the link to take you either to our coming soon page or the correct page. I tried printing the SuperDuo Delights instructions, and they printed just fine. Let me know if you continue to have trouble and we can send you a PDF version of the instructions that should be easier to print. Just email us at support@artbeads.com.

    • Marcy
    • June 7, 2017
    Reply

    I’ve only been beading for just over a year and I loved your old website. I poked around the new site and WOW! I love the new look and a couple of my pet peeves with the old site have
    have been addressed on the new site. Thank you!
    My only question: With many of your beads when you looked at the description details there were ideas of what to make with that bead. Will that feature come back? I love to browse through beads and find something different and seeing those ideas was inspiring.

    1. Reply

      Hi Marcy! We’re so glad you are enjoying our new website. We are working on adding related ideas to item pages, so stay tuned. You can also use our search feature to search for jewelry tutorials by product type used in the design. Go to this page: https://www.artbeads.com/design-studio-tutorials/ and use the Products Used tab on the left to find what you’re looking for! Have fun!

    • Ragan
    • June 8, 2017
    Reply

    Can’t create a new account (assuming this is what I’m supposed to do). I get a really long lag (>60 seconds) and then a server error.

    1. Reply

      Hi Ragan! Please try creating a new account again, everything appears to be working again. If you are still having trouble, contact our Customer Service team. They can help you set up your account!

    • Elizabeth Browning Fox
    • June 8, 2017
    Reply

    So far, I’m seeing some pluses and some minuses in the new site. I was pretty good at navigating the old one, and will get better at the new one. The new webpages look great, but using it is frustratingly slow. I believe there are lots of things that are really hidden, unless you know exactly what you are looking for. I don’t think that will help sell products. I did not realize I’d lose all my “rewards” between March and now, and I miss being able to check on my account history to remind myself about orders. Hopefully, the site is slow because so many beaders are looking at it at the same time. That will sort itself out soon. I do dislike that each page only loads 24 items unless you select more. When you select 96, you have to go back and change it frequently. I think the site should default to 96 items, because we have so much to see. A dedicated Artbeads customer, Liz

    1. Reply

      Thank you for your feedback, Liz. We appreciate you letting us know about what you love and what you want to see change. We will pass your suggestions on to our web design team. Unfortunately, order history was not able to be moved over to the new site, but you can still reference order confirmation emails you received for product codes. You can also contact Customer Service if you need help finding anything. Thanks for being an Artbeads customer and let us know if you think of anything else!

    • Lynn
    • June 9, 2017
    Reply

    Ok, here’s something to fix… I was asked via e-mail tonight if I could help another customer with an answer concerning beads I had already bought. so, “How many 8mm beads on a 15.5 inch strand?” Well, I don’t have the beads in front of me but the answer can be figured out with your Designer page.”Everything you need to know”. (page 2) OK. problem… I couldn’t link directly from the question page to the product page. The “Answer this question” link didn’t work either. I had to copy the dexription from the question page and paste it into the search bar on the main page. One good thing though. Once I got to the product page, the question was already there so I appreciated that aspect. I get that you might still be working out the bugs. And I love the bigger product photos. But the site doesn’t seem quite as streamlined as before. I’ve used the list at the bottom of the page to help navigate, but shouldn’t that stuff be more visible??? Maybe you released it too soon… I don’t think you’re quite done with the remodel.

    1. Reply

      Lynn, thank you so much for your feedback. I will pass the issue of linking directly from the question page to the product page onto our web design team and let you know what they say. We’re so glad you love the bigger product photos and that you understand that we’re still working out some of the kinks. We appreciate your suggestions. We hope that as you use the site more you’ll love it just as much (or even more) than the old site. Thanks for being an Artbeads customer!

    • Christine
    • June 9, 2017
    Reply

    I am so disappointed with this website and the past several orders that I purchased. I have had my website orders lost and shipped so many weeks late. I have not had any correspondence whatsoever as to when my order has shipped. When I call customer service (two different orders) I was told they don’t know, they had to call the warehouse and promised to call me back. I NEVER heard back in either of the two orders. When I called again, one order was lost and the other order was still in process and not even close to being shipped!

    I have been ordering from Artbeads for many many years and never experienced this. I am a business owner and need my items in a reasonable timeframe. I am thoroughly frustrated.

    As far as the history, that is truly ashame. I have ordered so many things and always refer back. It is showing that I have only been a customer since 2016. I have been a customer for 16 years!

    Has this company been sold and under new management?

    1. Reply

      Hi, Christine. Artbeads is still owned and operated by Devin and Cynthia Kimura. We’re the same company and team you’ve been loyal to. We’re so sorry for the frustration. I looked up your information and it looks like our customer service team emailed you Friday evening. Hopefully that helps with your issue. You’ll also be able to see the latest information for the order that shipped with your tracking information (provided through email). We truly appreciate having you as a customer and want to make sure you have the best experience possible. As for the new website, unfortunately order history was not moved over, but you can still reference order confirmation emails you received for product codes. Please let me know if you have any more feedback or need more help. We do appreciate hearing from you and again, we apologize for any inconvenience.

    • Rachelle Jones-Linscomb
    • June 9, 2017
    Reply

    I just sent an email to support because I’m unable to register on the site. I like your beads and would like to have an account now. Can someone help me with this?

    1. Reply

      Hi Rachelle! If you are still having trouble setting up an account, please call our customer service team at 1.253.857.3433. They can help you set it up. Please note that our customer service team is available 8:00am to 4:15pm Pacific Time (that’s 11am-7:15pm Eastern, 10am-6:15pm Central, and 9am-5:15pm Mountain time) every weekday (Monday-Friday).

    • Mary
    • June 11, 2017
    Reply

    I liked your old site much, much better. It was streamlined. It was FAST. It was simple to navigate. I could browse at a comfortable pace, and everything was perfectly clear. I’ve spent many an hour browsing Artbeads, excited to be shopping.

    Now … yikes! I’ve been trying to be positive about the changes, and go with the flow. But I’ve been getting an order ready, and I actually had to stop for a while. Just pure frustration with the speed! Tired of sitting and waiting, waiting, waiting, sometimes with little dots in a window. Like slogging through mud.

    I have been a loyal customer for several years now, and so I won’t entirely jump ship. But if I were new to Artbeads and visiting for the first time? I would leave and never come back.

    As it is, I surely will not be browsing this time, just buying certain essentials.

    I am on a desktop (pretty fast computer) and have no problem like this with any other site. I really hope your coders can do something to speed things up.

    1. Reply

      Hi, Mary. Thank you for your feedback. We really appreciate hearing from you and we appreciate your loyalty. Thank you for being positive as we work out some of these kinks. I will make sure to pass your experience on to our web design team so they are aware of this issue. We’re really excited about our new website and hope that in time you find the new navigation is just as easy (and maybe even better) than the old site. Thanks for letting us know and make sure to keep the feedback coming!

    • carol rozich
    • June 12, 2017
    Reply

    I can’t find my favorites or past orders, that is how I re-order, that was a BAD move
    removing those two things!!!!

      • Anna
      • June 12, 2017
      Reply

      Hi again Carol. When we made the change to the new website and updated our system, we were not able to move over past favorites or old order histories from the previous site to the new site. The new site still has these features, just improved—you can now save multiple favorites lists and shopping carts and any new orders placed will appear in your order history. If you’re looking for specific products on a previous order you can still reference order confirmation emails. If you’re not able to locate the item you’re looking for, please don’t hesitate to call our customer service team for more help. You can reach them at 866.715.2323 or by email at support@artbeads.com from 8am-4:15pm Pacific Time, Monday-Friday.

    • Jing
    • June 12, 2017
    Reply

    Hi, my old login doesn’t work anymore but I am not be able to create a new account either. Would you please help? Thanks, Jing

    1. Reply

      Hi there! Please contact our customer service team at 1.253.857.3433 or by email at support@artbeads.com. You can reach Artbeads.com Customer Service from 8:00am to 4:15pm Pacific Time (that’s 11am-7:15pm Eastern, 10am-6:15pm Central, and 9am-5:15pm Mountain time) every weekday (Monday-Friday). They can help you set up a new account!

    • Marge
    • June 12, 2017
    Reply

    So very disappointed with the new website…loss of prior order information and loss of rewards points. Sometimes change does not mean a change for the better…should have checked with your customer base to see if WE wanted a change…

    1. Reply

      Hi Marge. We’re sorry you are not excited about the new website. We know change is hard and that it can be frustrating getting used to something new. With our new website, we did try to address common complaints from our customers. Unfortunately, order history was not able to be migrated over to the new website, but you can still reference order confirmation emails you received for product codes. You can also contact Customer Service if you need help finding anything. As for Rewards points, you should still have the points you earned with your previous Crystal Rewards account. Make sure you use the email address associated with your Crystal Rewards account when logging in to the new site. You will have to reset your password the first time you use it on the new site (passwords did not get moved over for your security). This will give you access to your account on our new site and your accumulated points. If you are still having trouble, please contact our customer service team at 1.253.857.3433 or by email at support@artbeads.com. You can reach Artbeads.com Customer Service from 8:00am to 4:15pm Pacific Time (that’s 11am-7:15pm Eastern, 10am-6:15pm Central, and 9am-5:15pm Mountain time) every weekday (Monday-Friday). Even though your prior order history is not available, there are some really great new features like saving shopping carts, favorites lists with names and notes, and options to set up multiple shipping and billing options for easy use at check out. Give it some time, and hopefully you’ll come to love the new website as much as we do. Thank you for being an Artbeads customer and for your feedback, we really appreciate it!

      • Elaine
      • June 13, 2017
      Reply

      I totally agree with this post. There wasn’t anything wrong with the previous website. Loss of order history, reduction in value of rewards, and confusion of the use of rewards is not cool. I’ve been happily shopping with Artbeads for years. Not so now.

        • Alex
        • June 19, 2017
        Reply

        100% agree
        you gave your customers no warning

        • Beth Hines
        • June 22, 2017
        Reply

        I agree and also feel badly for them, as I can see how hard they are trying in responding to multiple complaints. I’m sure none of us-long time customers-want to come off as a negative and many of us have some experience in going through migrations at our jobs, etc. Being a Business Analyst, I can honestly say the coding team or whomever sold them on the idea of finding positives in leaving behind order history – was not the right choice for the job. It is a major loss and perhaps a more thorough review of what people find important would have prevented a decision to utterly make it unreachable. From a suggestion standpoint-customer focus groups (yep-online, and pre-design commitment) can provide a wealth of info to take into consideration when approaching design. Although there are lots of issues now, hopefully any future change considerations will also have a separate site beta testing period to work out speed and linkage issues – things which aren’t design related, but pure thoroughness of project completion – and working out some kinks. There are loads of people who love being asked to beta test for free – a valuable asset in your own customer base, who would have been prepared for problems and providing ongoing feedback to tweak things before full launch. Although Beta doesn’t mean re-design, it means not losing new or thoroughly frustrated customers who, maybe for the first time, are searching other sites they didn’t bother with before. I hope not and am sure most of us will work with you and know you’ll get as much on track (maybe it already is-but in reading the feedback, I was prompted to share my own thoughts – especially when it comes to losing history or favorites, and to a lesser degree (but likely related) re-registering. I suggest you bring your data containing order history at least online for customers to somehow “get to” even though it may not be in the same pages as new orders. Ideally, still clickable where it was for products and such, as people use it to repurchase (even if infrequent, years later-people like to know they can always go back to see what they had gotten before). If you could also somehow offer favorites to users from their prior accounts; even again outside of the new pages – or how about this – make it simple by adding a “REQUST MY ORDER HISTORY” and/or “REQUEST MY SAVED FAVORITES” checkboxes next to something similar as to posting here – saying it must be the email registered with the prior account. Don’t ask customers to call or email you guys, offer it easily to them with a few clicks. If done, please ensure the emails with those items (two emails ideally if both requested) have the subject clearly labeled “ART BEADS ORDER HISTORY” or “ART BEADS SAVED FAVORITES HISTORY” and the contents nicely formatted and click-throughable to quickly utilize to open individual products. Advise them to save the products into their new account favorites, etc. Just a suggestion:)

        Best of luck. Great job in supporting the feedback senders as much as could be expected with the volume and specifics.

        1. Reply

          Beth, thank you for your feedback, we really do appreciate your feedback. I have passed your suggestions on to the appropriate teams. Thanks for your patience as we work out some of the kinks and we thank you for being an Artbeads customer!

    • Lu
    • June 12, 2017
    Reply

    Your new website is awful!

    It is slow. Links don’t work, menu is hard to understand, items are out of proportion, where is my favorites? My history? And on and on….It is a total mess.
    Then after my last two orders took forever to ship, Artbeads sent me a 20% offer.
    But I could not use it because there is not Promo Code box at checkout.
    WHERE is the PROMO BOX at the checkout?
    So I lost the 20% offer –customer service is closed.
    PLEASE bring back your old website.

    1. Reply

      Hi Lu. We’re sorry you’re not excited about the new website. We are experiencing some slowing as our team continues to improve the site and work out some of the kinks. Unfortunately, your previous favorites and order history were not able to be migrated over to the new site. You can still reference order confirmation emails you received for product codes. You can also call or email our customer service team if you need help finding anything. Reach them at 1.253.857.3433 or support@artbeads.com. While favorites weren’t able to be moved over, we are excited about the new favorites list. You can create multiple lists and rename them. So, you can have wish lists for items you want, you can save all of the items for a project on our website, and so on. You can also save shopping carts, too. The Promotion Code box is to the right of your cart at checkout. Enter the code there and press the Apply button and the code should be added. Please note that you can reach our Customer Service from 8:00am to 4:15pm Pacific Time (that’s 11am-7:15pm Eastern, 10am-6:15pm Central, and 9am-5:15pm Mountain time) every weekday (Monday-Friday). Thank you for your feedback, we really appreciate it.

    • Corinne
    • June 13, 2017
    Reply

    Hi. I wanted to print out an order that I placed tonight, but couldn’t find a “print” button, like there was on the old website. Is it there and I’m not seeing it? I went ahead and printed directly from the webpage, but it didn’t print very well. There was a lot of dead, white space between the listing of each item, which ended up using way more paper than necessary. If the print option isn’t there, will it be added back in at a later date? I sincerely hope so. The old print option did print a little on the small side. However, I much prefer that to what I printed out this evening. (For various reasons, I always print out my orders.)

    Please advise. Thanks.

    1. Reply

      Hi Corinne. I will pass your suggestion on to our web design team. Thank you for your feedback and for being an Artbeads customer. We really appreciate it.

    • Carolina Silva
    • June 14, 2017
    Reply

    Hola, Devin y Cynthia.
    Disculpen que les escriba en español; mi inglés es demasiado básico…
    Soy clienta de Artbeads desde 2010. Siempre me ha encantado su página web, tan práctica y fácil de usar, y su excelente servicio.
    Pero ahora lamento mucho decirles que realmente NO me ha gustado para nada su nuevo diseño de sitio web!! Es muy lento, complicado, poco confiable… Tiene demasiadas fallas! No sé si ustedes se han dado cuenta… Por ejemplo: no guarda los artículos favoritos que uno selecciona; tampoco guarda los productos del carrito… (y no estoy hablando de las cosas que se compraron antes del re-diseño, sino de ahora). En la búsqueda de productos, también surgen muchísimas fallas.
    Además, el último pedido que realicé, el 2 de junio, se demoró tanto en llegar, que me atrasó mucho en mi trabajo de joyería para mis clientes… Fue una decepción para mí.
    Por favor, ojalá vuelvan al diseño original de la página!! Era mucho mejor!
    Esperando que consideren mis comentarios, les saludo atentamente…
    Carolina.

    1. Reply

      Hi Carolina. We’re sorry you are not happy with the new website. We know it’s hard to get used to something so different and we do appreciate your feedback. Favorites should be saved as long as you are signed in to your account. If you are still experiencing trouble with that, please contact our Customer Service team at 1.253.857.3433 or by email at support@artbeads.com. Please note that our customer service team is available 8:00am to 4:15pm Pacific Time (that’s 11am-7:15pm Eastern, 10am-6:15pm Central, and 9am-5:15pm Mountain time) every weekday (Monday-Friday). Thanks again for letting us know and for being an Artbeads customer.

        • Carolina Silva
        • June 14, 2017
        Reply

        Estimada Becky:
        Gracias por su pronta respuesta.
        De todas formas, el diseño anterior de la página web no tenía fallas! No había necesidad de estar comunicándose con el Servicio al Cliente…
        Creo que deberían considerar la gran cantidad de comentarios negativos de sus clientes, y volver al diseño anterior… O, por lo menos, arreglar lo antes posible las múltiples fallas que tiene su nuevo sitio web.

          • Anna
          • June 14, 2017
          Reply

          Hello Carolina. Thank you for your feedback, we really appreciate yours and all customer feedback. We’re doing our best to resolve existing issues on the new website at this time and appreciate your understanding and patience. We thank you for your thoughts and will definitely pass them on to our design and development teams.

    • Rose Dascola
    • June 16, 2017
    Reply

    Love the idea that you breathed fresh air into this website. I am so glad with your Design Studio. All my favorites are still there. The images are larger and easier to narrow selection. All images are larger and I find that much easier to work with.
    Not sure if this site is complete. I agreed with others the Crystals were hard to find. You listed some links (Blog Comments) that did make it easier. So we all need a little patience till you have completed. Keep up the great work!

    1. Reply

      Thank you for your kind words, Rose. We so appreciate your patience as we continue to make the site even better and we’re very happy to hear there is so much you already love about the new site. Thanks for being an awesome Artbeads customer!

    • Kacie
    • June 16, 2017
    Reply

    Clearly there are many issues with the new site. It shouldn’t have been launched with so many loose ends not tied up, and the customers definitely should have at least been given a heads-up. It is highly inconsiderate to faithful customers to expect them to access months or years of past orders via old email receipts or via customer service, and having to do so needlessly wastes a lot of valuable time and energy for everyone involved. I am so disappointed in the way this redesign has been handled. Change is not always a good thing, difficult or not.

      • Anna
      • June 20, 2017
      Reply

      Please know that we had planned to inform our longtime customers of the switch so that it would not be so jarring, but circumstances surrounding the launch of the new site turned out to make advance notice impossible. We hope that as your order history builds on the new site and as you’re able to make use of the Favorites lists and Saved Carts, you’ll begin to enjoy the new site even more than the old, even without your older order history. Thanks for giving it a try!

    • Alberta
    • June 16, 2017
    Reply

    OMG your new website made all your customers disappear! And their reward points! We must all start over. I appreciate your obvious pride & enthusiasm, but suddenly I feel…alienated.

    I tried to browse your new site. It’s not encouraging for impulse shopping, which I like to do. Search results are not well organized unless your search is very specific. Searching by color is disappointing. In fact, search only works well if you know the exact name of the item you’re looking for & now that I no longer have my past orders to refer to, I can’t do that. Can’t browse, looking for inspiration. Can’t re-order. I haven’t tried to become a new customer yet –the comments in this blog are not encouraging.

    For example, if I want to make a Swarovski crystal pearl necklace in one color with pearls 6, 8, 10, & 12mm, with rondelle spacers in a matching color–how would I find out if you have them in stock? How do I find the perfect focal pendant? I don’t want to call the help desk. I want to browse, to shop, maybe the color would inspire me to add some 4mm gold beads to my order, who knows?

    I’m glad you are pleased with the new site. Good news that you’re working on it. Keep up the good work. You’ve got a lot going for you. I’ll come back & check on your site later!

      • Anna
      • June 20, 2017
      Reply

      Hi Alberta. Thank you for your comments. We understand how difficult it might be at first to become familiar with our new website and the way our search and navigation operates. We think that if you give it some time, you can come to really enjoy the new shopping experience. If shopping by search and using the facets on the left to narrow down results is too specific, you can always shop by using our product categories in the navigation bar found at the top of our website. You can shop by the type of jewelry supply and view a more general selection of those types of items. For example, if you want to browse “Findings & Components” you can continue browsing through various products like all bails, just bead caps, and more. Though you cannot access your past order history found on the previous site, the new website does offer various ways to re-order. You can keep saved shopping carts, multiple favorites lists, and saved for later items to revisit and repurchase at later times. Thank you again for your feedback and sharing with us examples of the kind of shopping experience you expect. We’ll be passing along your concerns and comments to our development team.

  1. Reply

    Congratulations on your New Website. It really is BLOOMING! I love the tutorials.
    Best Success to all!

      • Anna
      • June 19, 2017
      Reply

      Hello Helen, thank you so much for your kind and encouraging words. We really appreciate your support and hope you’re enjoying the new website.

    • Mary A
    • June 16, 2017
    Reply

    Let’s say I want to order some 16mm Swarovski 6628. The search page comes up and I want to order Bermuda Blue, Red Magma, Crystal AB, and Dark Moss Green. I click on ‘Add to Cart’ on the Bermuda Blue, the ‘Cart’ pops up, I have to close the cart, I click on ‘Add to Cart’ on the Red Magma, the ‘Cart’ pops up, I have to close the cart, I click on ‘Add to Cart’ on the Crystal AB, the ‘Cart’ pops up, I have to close the cart, I click on … I’m annoyed enough … I’ll go shop some place else. I SHOULD be able to select multiple colors (with quantity) and click ONE ‘Add To Cart’ … not SHOPPER friendly.

      • Anna
      • June 19, 2017
      Reply

      Hello Mary. We’re sorry to hear that you’re not enjoying the new shopping experience and thank you so much for your feedback. We really appreciate your suggestion and will definitely be forwarding this onto our development team for further consideration.

    • Marilee
    • June 16, 2017
    Reply

    I hate to say I’m not a fan. I just spent three minutes watching purple dots go across the screen while waiting to get into my first category. I hope that improves. As I was typing this I went back and there are still running purple dots. I surely hope this improves as you work out the kinks. I know it isn’t a fair rating since I haven’t actually gotten to look at everything, but that is the point. I love your company but had no problems with the was it was.

      • Anna
      • June 19, 2017
      Reply

      Hello Marilee, thank you for your feedback. We have been experiencing some difficulties with the website over the past week that we’ve had our development team working on. We really appreciate your support and thank you for your understanding as we continue to smooth out the bumps of the new website. We hope that you’ll come back frequently to see more improvement and keep feedback coming our way. If there are specific items you are looking for or need assistance with placing an order, please don’t hesitate to contact our customer service team. They’re available Monday-Friday from 8am-4:15pm Pacific Time at 866-715-2323 or by email at support@artbeads.com.

    • Mona West
    • June 16, 2017
    Reply

    Wow, great improvement! It’s really easy to find things and the pictures are great.

      • Anna
      • June 19, 2017
      Reply

      Hi Mona! Thank you so much for your positive feedback and encouragement. We really appreciate it and are so happy to hear that you’re enjoying the redesign.

    • Janet
    • June 16, 2017
    Reply

    I have a suggestion regarding the previous orders no longer being accessible on the new website. At the medical facility where I used to work, we changed to new billing software systems a number of times over the years. Patient billing information that was closed and not current was not imported into the new systems. But there were times when we, or a patient, wanted to access that information, just as your customers may want to access their order history. We kept the previous software available either on hard copy or on specific computers, and from that we were able to refer to this archived information or provide it to patients. Would it be possible for Artbeads to do something similar? That is, if a customer wanted a printout of previous orders, could there be a dedicated computer at Artbeads running the old website/customer order software, even temporarily, with which previous orders could be provided to customers either in hard copy or via email? If this could be arranged (the temporary availability of which could be prominently displayed in a notice on your new website), it would be extremely valuable to Artbeads customers who have depended on your website to access information in their account. Just a thought, as from the comments here it sounds as if there are going to be a number of frustrated customers.

      • Anna
      • June 20, 2017
      Reply

      Hi Janet. We really appreciate your suggestion and feedback on the subject of customer order history. We’ll be sure to pass your feedback to our development team. Our previous platform is no longer accessible internally and so we aren’t able to provide a temporary solution for customers to access their order histories. We do however have access to order history through our internal system with customer service. They can be reached by email at support@artbeads.com.

    • Kathy
    • June 17, 2017
    Reply

    Order history could not be migrated? Sorry, but that is just an excuse. Data can ALWAYS be migrated to a new system; it was just either too expensive, too complicated, or too time consuming and the decision was made not to move it. Terrible decision! This is a huge issue for many customers, myself included. I have been a customer for over 10 years, and I am completely astonished that, without warning, all of my order history is gone. Why didn’t you at least ask for customer feedback on this? And telling customers to “look through email order receipts” to get order history is truly poor customer service. I have always been so happy with Artbeads, in all respects, and I am so disappointed now. The new site does look fresher, which is nice, but I doubt I will be using it much. Very sad, since much of the customer backlash I am reading here could have been avoided.

      • Anna
      • June 20, 2017
      Reply

      Hi Kathy, We’re so sorry to hear of your disappointment with the new site. We had to make some VERY tough decisions about how to proceed to an updated website and which features and data from the older site we’d be able to bring forward. I hope you spend a little bit of time using some of the new features like the saved Favorites lists (you can even name them), Saved Carts, and the search sorting and filtering tools. Your prior order history is still something that customer service is able to access through our internal systems. To contact customer service you can email support@artbeads.com and we’ll be happy to look up the information you need.

    • Nancy
    • June 17, 2017
    Reply

    I agree with many of your other customers that I prefer the old website. It was much easier for me to navigate & browse. Often I am not looking for an exact item, but end up buying things I find while scrolling through categories. I HATE doing this when I have to click to a new page – I just give up and leave your website. I am also disappointed that I didn’t receive any rewards points from March until now. I liked the project ideas that were on the old product pages. Because of my schedule I often shop during hours when your customer service department is closed, so calling usually isn’t an option for me. Although your customer service personnel are good about getting back to my emails within the next day or two, that doesn’t help me with spontaneous shopping. I have loved shopping with Artbeads and will continue to check back occasionally to see if it is any less frustrating for me. Best wishes on your efforts to fix all of the issues inherent in starting a new site.

      • Anna
      • June 19, 2017
      Reply

      Hi Nancy. Thank you so much for your feedback. We’re sorry to hear that you’re not excited about our new website. The navigation and browsing is very different from our previous design and we intended to make shopping easier. Our top navigation bar is helpful to those who like to shop by specific categories or are looking for an exact item. In your shopping instance, it sounds like browsing with our search feature would be best for you. You can type in a keyword, and then use the facets found on the left navigation to narrow down your search results. We really do appreciate your suggestions and feedback and will be passing it along to our development team. We hope that you’ll visit frequently and give the new features another try.

    • Larayne Conley
    • June 17, 2017
    Reply

    Items are more difficult to find and the product pages don’t seem to have as much information as they used to. I used to enjoy shopping on your website, but now I dread it. I was looking at end caps and was reading reviews about one. I tried to go back to the whole list of end caps, and it took me to the “sign in” page. I had already been signed in, and had three items in my cart. I signed in again, and my cart was empty. Now I have to start over. Your whole site is very frustrating! Also, your video page is still under construction. This new website is clunky and slow. On another topic, what happened to Kristal Wick?

      • Anna
      • June 19, 2017
      Reply

      Hello Larayne. Thank you for your feedback. We know that the new website is very different in browsing and searching from the previous layout. It certainly will take some getting used to, but hope that you’ll give it some time and find that you like it just as much (if not more) than our previous website. To go back to the original list of items you were viewing before clicking on an individual item, you can use links just above the page image banner (usually called bread crumbs). We were experiencing some issues with our website recently and our development team has been actively working to resolve these issues with regular updates. The video page is currently under construction and the team is working very hard to make it available to customers again. We hope to have it back up very soon. We appreciate your patience and understanding as we continue to work out new website kinks. Kristal Wick is no longer with us as she moved back home to be with her family. We hope the information provided has been helpful and if you need any further assistance please don’t hesitate to contact our customer service team at 866-715-2323 Monday-Friday from 8am-4:15pm Pacific Time.

    • Bunnygal
    • June 17, 2017
    Reply

    I think I must have signed on just before the website went public, a couple of weeks ago.
    I have bought a lot of beads through Artbeads, starting about 10 years ago, until about 4 years ago. I have had various surgeries and personal dramas in the last years…ready to get back into my beading again. Lo & behold, I can’t even find the ‘old’ Czech beads that I used to buy…then I couldn’t find my old account or my old purchase history….I have found receipts of hundreds of dollars that I have spent here, but can not find the beads. Finally, today I decided I can not find them or get to them in my Storage…so without any idea of what I have bought or where they all are…I may not start my Jewelry making up again. So yeah, I guess I will call the support line…next week.
    I have already been looking at other websites to see if I can find the same beads that I have used in the past….since I can not find them here. So sad and disappointed.

      • Anna
      • June 19, 2017
      Reply

      Hi Bunnygal, thank you for your comments and feedback. We weren’t able to move over past customer order histories or favorites to the new site and are very sorry for any inconvenience it caused you. We know that the redesign of our website can be difficult to get used to as the search and browsing functions a bit differently then it did before. We made every effort to make browsing and searching as easy as possible—it might take some getting used to, but we know once you get the hang of it you might even like it better than our previous site. If you don’t like to search by key words or the item you’re looking for, and prefer to see more while you browse, shopping by using the navigation bar at the top of the website might be easier for you. For example, if you want to see Czech glass beads, you would click on Shop Jewelry Supplies, Beads, Czech glass beads, and then browse the many options and styles we offer there. Customer service is available by phone or email if you need assistance finding specific products. You can reach them at 866-715-2323 or at support@artbeads.com Monday-Friday from 8am-4:15pm Pacific Time.

    • Dawsie
    • June 18, 2017
    Reply

    I wish we had enough warning about the change to the website I have lost all my “Faverits” which I had items tagged so I could go back once I had some spare cash to buy them now I nolonger have access to that and I am not able to remember what it was I had on my list 😿
    Nice website but so much of it’s not working and it’s so slow on my iPad I have not used a desktop PC or LapTop in almost 18 months now and I am not all that thrilled at the thought of having to boot up my laptop just to get access to a website which I never had a problem in the first place.
    I know I had placed an order on the old site but with the new site I am not able to check to see if it has been sent as of yet or to check
    PLUS I am not able to create a new account on this new website for future orders.
    No it would have been nice if you had done a serarvay to see what it was that your customers would have loved to have changed on the old site and thus cut down on so many teathing problems that you are suffering from.
    I hate websites that only list a handful of items get to the of the page to find an option to max it out 98 Paige’s just put the option the other way around of set it up.

      • Anna
      • June 19, 2017
      Reply

      Hello Dawsie. Thank you for your feedback and suggestions. We’re very sorry to hear that you’re experiencing difficulties with the new website while using your iPad. Please know that we are actively working on improvements and ironing out any bumps on the new website. We really appreciate your understanding while we work on this. If you are having difficulties with creating an account, please contact customer service so that they can assist you. Also, if you’re looking for specific items or need to check on your order status, they’d be happy to check on that for you. You can call or email at 866-715-2323 or support@artbeads.com Monday-Friday from 8am-4:15pm Pacific Time.

    • Jewelie Dee
    • June 18, 2017
    Reply

    Everything Artbeads has done from DAY ONE has been great! I love your new website, Artbeads Cafe, the projects, and your great prices and sales. You are top of the line in my book. Cynthia, it has been fun to see you become a confident spokesperson over the years. You have such a kind, personable, fun personality. The French language touch is so appreciated, too, especially by us who love the language. Whenever you are just who you are, authentic, people will love you. Keep up the great work!

      • Anna
      • June 19, 2017
      Reply

      Hello Jewelie. Thank you so much for your kind words, support, and your business. We really appreciate you as a returning customer and are so happy to hear that you’re enjoying all of our recent updates and improvements. We’ll be passing along your words of encouragement to our team and Cynthia.

    • Darka
    • June 18, 2017
    Reply

    I haven’t shopped yet — just took a quick glance at the new site. It doesn’t seem to be as bad as some people have indicated. It might just need some getting used to. What I do find disconcerting, however, is that the Miyuki Delicas (the only items I’ve looked at so far) do not appear to be photographed to the same scale. Some 11/0’s look much smaller than others.

      • Anna
      • June 19, 2017
      Reply

      Hello Darka. Thank you for your feedback about our new site. The redesign is definitely different from our previous website and the way the search and navigation operates will certainly take some getting used to as you suggested. We hope that you’ll come back and explore a little more and find out why we love our new search and browsing experience. We also want to thank you for bringing the Miyuki Delica page to our attention. It’s been forwarded to our graphics team to be reviewed.

    • Rebecca Ednie
    • June 18, 2017
    Reply

    Please, please PLEASE allow us to choose the desktop site from a mobile device if we wish!! I hate mobile sites! I also noticed when I was searching for chain that even when I clicked on chain only (left side bar to refine my search) I still got all of the finished chain which I had deselected. Hope you can fix that.

      • Anna
      • June 20, 2017
      Reply

      Hello Rebecca. Thank you for your feedback. Artbeads.com does not have a separate desktop and mobile site. What you are viewing on your mobile device is our full website. It’s a responsive design that changes how the site is viewed depending on the width of your device, though the content you are viewing does get rearranged a bit if you’re viewing it on mobile or on a desktop, laptop, or tablet. The main change is how the search options are presented. You can shop on either mobile or desktop (or both, just save your cart and it will move devices with you!) and still be able to access the same products and content in either format.

    • Mary
    • June 18, 2017
    Reply

    I too am disappointed in what was supposed to be an innovative change. Given all the negative feedback, have you considered hiring a forensic expert who can recover our history – I know it’s out there somewhere? Having worked with legal teams in the past recovering archived data long after migrating over to a different operating system, I know this can be done – expensive but definitely worth customer goodwill. On another note, am I to understand our reward points have also been deep-sixed? Finally, I placed an order a week or so ago and was delighted to have it delivered to my mailbox in very short order! Kudo’s there – Thank you!!!

    • Patti
    • June 18, 2017
    Reply

    As many of your long-time customers have commented, not keeping customers’ past orders online, and not notifying us this was going to happen (and letting us copy all or print out) was not good. I also referred to my past orders frequently. It seems they would have been saved somewhere in your system and added back into your new system. I miss that aspect of your site. It is as if your company was sold, even though you say it hasn’t–we are starting out “new” with our order history which isn’t helpful to those who have bought from you for many years. Seems notice could have been sent to your distribution list you use for your sale emails.

      • Anna
      • June 20, 2017
      Reply

      Hello Patti. Thank you for your comments. We know how frustrating it is to no longer have access to your order history and we’re very sorry that we weren’t able to move over this information to new customer accounts. Our customer service team does have access to customer order histories but only through our internal system. You can contact the team by email for help with your order history at support@artbeads.com. Please know that we had planned to inform our longtime customers of the switch so that it would not be so jarring, but circumstances surrounding the launch of the new site turned out to make advance notice impossible. We hope that as your order history builds on the new site and as you’re able to make use of the Favorites lists and Saved Carts, you’ll begin to enjoy the new site even more than the old, even without your older order history. Thanks for giving it a try!

        • Diane Nolan
        • July 4, 2017
        Reply

        I’m having a tough time with the website locating items that I have purchased in the past. I cannot search for a specific item that I would like. Also, have you changed the pricing and the items are not tiered? Not a fan of searching through the website. Your customer service has always been great. I think you need to explore getting more of your old website back and running.

        Diane

        1. Reply

          Hi Diane. We’re sorry that you are having trouble locating items you have purchased in the past. Is there something specific you are looking for? You can also contact our customer service team at support@artbeads.com for help with order history, as we do still have a record of order histories internally. We do still offer tiered pricing on items. You can see Volume Pricing information to the right of the regular list price on an item detail page. We’re sorry that you are not satisfied with our new website, but we hope you’ll give it a chance. It will definitely take some time to get used to, and hopefully the added features like named Favorites lists, saved carts, and an updated Rewards program will help make the new site more enticing than it has been for you so far. Improvements and updates are ongoing and we do hope that you give us another try in the future. We thank you for your patience as we work out some of the kinks. We hope that in time you’ll find that the new website is just as easy (if not easier) to use than our old site. Thank you for being an Artbeads customer!

    • Mary
    • June 18, 2017
    Reply

    A couple of questions, please. I see that the loyalty points transferred over, which is great, but why do they have an expiration date? Did I just not notice before? My other question, or perhaps suggestion is, why not hire a forensic expert to retrieve all the lost data (purchasing history). Working with attorneys it was my job to collect historical data that “disappeared” when the client migrated over to a new operating system. It might be a bit expensive but it would go a long way towards customer goodwill. Lastly, I ordered some items a week or so ago and the were shipped to me in rapid order. Thank you so much!

      • Anna
      • June 20, 2017
      Reply

      Hi Mary. We’re sorry to hear that you’re not excited about our new website. We know that big changes like these are not always easy to get used to, but we hope that you’ll give the new site a try, explore, and find new things to love about the redesign. Please also know, that with the new site, there are some kinks that we’re actively ironing out and we really appreciate your patience and understanding as we work through them. Older order history is still something that customer service is able to access through our internal systems. To contact customer service you can email at support@artbeads.com and we’ll be happy to look up the information you need.

      Thank you for the update on the order you placed with us! We’re very happy to hear that it was processed quickly and delivered in a timely manner. We’re glad to hear that you were able to access your account and see that your accumulated points are still available for you. Artbeads Rewards points have expiration dates (they last a full year!) to make sure we can provide the best options for Rewards members that stay active and take advantage of using the points.

    • denise
    • June 19, 2017
    Reply

    Hi. I am a customer who has ordered for several years and have had several very large orders and I rely on my past orders in order to get the exact items I purchased while reordering. Now I have to pull out all of my physical invoices or call someone in your help center to get this information? With technology at the level it is today I find it hard to believe that you were not able to do this. Maybe your focus is only on NEW customers and not your loyal customers for the past few years. I am not happy with this and since I have to start from scratch I will be looking at other sites too. I don’t think this was well thought out. Sorry.

      • Anna
      • June 20, 2017
      Reply

      Hello Denise. Thank you for your comments. We thank you for being a long time customer. We know how important past order histories are to our customers and we can assure you that our focus is on both long time and new customers—we appreciate all of you. We really wish there was a way to allow customers to access their past order histories on their own, but since we’re no longer on our previous platform the information can only be accessed by our customer service team internally. We’re sorry to have let you down, but we hope that you’ll give us some time and revisit us in the future.

    • Alex
    • June 19, 2017
    Reply

    Search button takes you back to the homepage or something that you didn’t ask for. When I put an item in cart that was “in stock” it then says “out of stock”. It makes it really hard to order if everything is out of stock. Site is too complicated.

      • Anna
      • June 20, 2017
      Reply

      Hello Alex. Thank you for sharing your shopping experience with us and bringing these issues to our attention. We’re very sorry for the inconvenience and wanted you to know that we are experiencing some difficulties with the site and have our development team actively working on resolving these kinks. If you need help placing an order, please do not hesitate to contact our customer service team at support@artbeads.com. We hope that you understand and allow us some time to smooth out these bumps.

    • Elle
    • June 20, 2017
    Reply

    Hi,

    Love you guys. Haven’t been able to check out the changes. I tried to browse via mobile and it is painfully slow and sensitive. I’m in Safari on an iPhone SE. I wanted to see all the options for 8mm round gemstone beads. Getting it to narrow was difficult, once it narrowed from 600+ gemstone strands to 150 or so, everytime I’d add a strand to the cart it would take forever to go back to the rest of the list, and it kept defaulting back to the unnarrowed list of 600+. I’d redo my specifications and then I’d be scrolling and when the search was narrowed the results were not loading or only loading at the top. Because of how slow it was putting things in my cart I knew I wanted, there’s no way I would bother clicking on a listing to just see what something is about because of how long it takes. Trying to buy things I knew I wanted was too time consuming and I gave up (but after like 45 minutes! I tried!) I certainly would never attempt to browse while it was like this. You can delete my comment, I don’t need to add to the list here- I just wanted to let you guys know the specifics of my problem on mobile. I am not discouraged and I know you will fix it. I’ll come back another time. Hopefully people get over their order histories being lost, that’s certainly not ideal, however I think everyone is being unreasonable thinking they are entitled to that. I can’t think of another website besides like a hardware store that has the need for so many specific but different items to load and be organized. I’m sure it is a tremendous feat to get working and I applaud your developers and creative team. You can give people the moon and the stars and people will still be like “where’s my sunshine?”. Sometimes gotta lose a little sunshine to be able to see how many sparkling stars are in the night sky!

      • Anna
      • June 20, 2017
      Reply

      Hi Elle. Thank you so much for letting us know how your shopping experience was on mobile. We’re very sorry for any inconvenience. We will be passing along your experience to our development team, it’ll be very useful information. We really appreciate your effort, support, positivity, and enthusiasm for the new site and all of the new features it has to offer. Our developers and creative teams are hard at work and continue to work out the kinks. We look forward to working with you again soon.

    • Joleen
    • June 20, 2017
    Reply

    Hi: I’ve been a regular customer and huge fan for about 10 years and buy a large volume of merchandise each year. often hundreds of items per order and thousands of $ per year. I am very disappointed with the lack of foresight and testing that you put into your new website design. Your old website was fantastic, efficient and logical. It was set up beautifully by category and was fast and easy to use. For example, pick swarovski beads and a page would come up with a picture of each style of bead, click on the style you are interested in and there would be a well organized list of the beads by color and within color by size. takes seconds to find and order what I’m looking for. Excellent not only to find an item you know you want, but also to quickly browse for new items. This type of system was also the case for most other items you wished to buy. For example, glass beads, earring findings, finished necklaces, metal beads, pewter beads, and on & on. 4 or 5 simple clicks and you are at narrow sort to find what you are looking for in seconds.

    This is not the case anymore. You have to page through hundreds of items and MANY pages and it almost impossible to find what you are looking for if you don’t have the product # from an item that you purchased before. The sorting options on the left are very poor and often inappropriate for the item you are trying to sort. It’s a one size fits all approach which just makes no sense. I just wanted to browse sterling ear wires and there was no sorting choice on the left to pick sterling silver, only the color silver which yielded an outrageous number of items to have to page through. I finally had to keep using key word searches to find what I was looking for. Were all the choices there? who knows!

    I at least give you credit for finally putting a choice at the bottom of the page to shop by swarovski style. You need to refine that in part by showing the styles in a variety of colors like they used to be instead of all clear which makes it hard to look at. Now, you need to provide a choice something like this for all of your other categories. i.e. shop by findings sytle, by glass bead style, by metal bead style. Basically, GO BACK TO YOUR OLD WEBSITE before you loose most of your customers from frustration. I’ve gone to the other vendors that I used to only use from time to time because i don’t have the time to deal with this.

    It’s also quite a significant gaff that you have deleted order histories.

    I need to place a back order on an item and there’s not way to talk to anyone there. I’m not sending an email about it.

    I hope you are able to fix all of this quickly and return to a format that make sense.
    And, please do not say yet again something like change is hard. It’s inappropriate. I’m a software and business consultant as my other job and this is not just about change.

    Thank you,
    Joleen

      • Anna
      • June 20, 2017
      Reply

      Hello Joleen, thank you for sharing your thoughts. We’re so sorry to hear of your disappointment with the new site. Our goal was to create an easy and efficient shopping experience with multiple ways to search and shop for products. You can still shop by category by using the “Shop Jewelry Supplies” menu and then choosing the type of product you want to browse like beads, tools & supplies, and even by brand. Or you can enter keywords for your search and then limit the results to only the items you’re interested in most. It will definitely take some time to get used to, and hopefully the added features like named Favorites lists, saved carts, and an updated Rewards program will help make the new site more enticing than it has been for you so far. Improvements and updates are ongoing and we do hope that you give us another try in the future. Thanks again for sharing your input.

    • S Blake
    • June 20, 2017
    Reply

    Please stop trying to pacify customers by repeatedly stating you are working it out. If I was your customer service rep I would have to quit because of all the complaints coming into the call center. I was so very disturbed to see the number of frustrated customers due to poor planning and lack of notification to your loyal customers. You have been in this business for many years so I wonder why you would put your business and livelihood in such jeopardy by not properly notifying your loyal customer base in advance. A short email blast would have given people a chance to get it together. OBVIOUSLY No one at Artbeads bothered to test out the new site to make sure it was in top working order first. Perhaps you may be selling or farming out some of your business because this is simply sloppy business standards or you just don’t care anymore . So sad.

      • Anna
      • June 21, 2017
      Reply

      Thank you for sharing your thoughts. Please know that for every complaint you have about the new website, there are many, many more that have been recognized and fixed over the nearly 2 years of work that has gone into the site. Please also know that our intention was never to upset our loyal customers—you are what keeps Artbeads going year after year. It is our sincere hope that you will have a chance to work with the new website a little more, that we’ll have the chance to continue to improve, and that you’ll discover that shopping at Artbeads can be even better than before and more rewarding. We are the same team, same family, behind the scenes, and have been working around the clock for months and months to deliver a fresh and fun shopping experience. We hope you’ll give it a chance.

    • Maryam
    • June 22, 2017
    Reply

    I’ve been shopping at your site for more than 4 years. It was well organized and easy to access. Now, I’ve tried several times and could not find anything I wanted. One of your advantages over similar sites was the history which doesn’t exist anymore, The loading is very slow and the routine search protocols don’t work at all. It was a very frustrating experience. I don’t know the reason behind changing a site that was working correctly. I’m sure that many customers agree with me that this new site is not working.

      • Anna
      • June 26, 2017
      Reply

      Hello Maryam, thank you for sharing your experience. We really appreciate your thoughts and feedback. We’re sorry to hear of your disappointment in the new website. The new search and navigation is definitely different from our previous design and will take some getting used to. We hope that you’ll give these new features another try in the future and find that you like them just as much (if not more) than our previous website. We appreciate your business and thank you for being an Artbeads customer.

    • Michelle
    • June 26, 2017
    Reply

    Hi there
    I have been beading from a very young age. It’s been over 20 years now and when I found your site I fell in love and am getting addicted to it. Everytime I come on to it I can’t seem to get off cuz I just love seeing all the different types of beads and colors. I can’t seem to get enough. Can’t wait to order some.

      • Anna
      • June 26, 2017
      Reply

      Hello Michelle, thank you for your kind comments. We’re so happy and excited to hear that you’re enjoying our website and our recently updated shopping experience. We hope that you can place an order soon and start your new beading projects! Thank you for your business and for being an Artbeads customer.

  2. Reply

    This is in reference to your new web site. While the site itself is much lighter, nicer looking, and easy to navigate, I can’t help but feel that as a customer I’ve been left in the dust. Thank you for continuing with your free shipping.
    The new search bar is not consumer friendly, as far as I’m concerned. You can’t add to or change your parameters without starting over. As soon as you click inside the bar your data disappears. I really miss my prior history. I used it a lot. And as you no longer have prior history available, please consider putting the stock number with the items purchased on the receipt. I also miss your old Print Order layout. It was much more efficient than the current one. I also think there’s no benefit to me that my rewards points now have an expiration date. I tend to buy Swarovski, and don’t really like your new layout. I just went in to print out a bracelet tutorial. Ugh!!! The old setup was MUCH better. Not only does your new site use way more paper (unless I reduce to 60% or so which is awful small). It was quite convenient having the ability to order supplies on the tutorial page. I doubt I’ll be using your tutorials as much as I have in the past. Also, when selecting the number of items to view (I prefer the 96) every time you change the page it reverts back to 24. It also takes longer to check out as some fields that were automatically filled in now need to be typed. I can understand discontinuing the freebies as they can get quite expensive. And it’s not something we should expect.
    By and large, not including the look of the site, I much prefer the old site. Since you’ve changed over I find myself spending more time looking at, and buying from, other suppliers. Artbeads use to be my favorite supplier, and my first stop when looking for various supplies, but no longer.
    Oh well, I’m just one person. Maybe others are happier with all the changes.

    1. Reply

      Hi Carol. Thank you for your feedback. We appreciate your suggestions. We’re sorry you are not satisfied with our new search features. Search terms are displayed above the facets on the left of the screen and above the products displayed, so you can still see the terms you used if you want to add to them, but we will pass your suggestion about the search box on to our web design team. We’re sorry that order history is no longer available, we know it’s an inconvenience. If you need help finding something from previous orders, you can always contact our customer service team. You can email them at support@artbeads.com.
      We made text and images on our website bigger because we wanted our customers to be able to see everything more easily. We’re sorry if this causes issues when printing instructions and we’ll pass on your suggestion for changing the printing layout. If you’re worried about wasting paper, our website is much more mobile friendly now, so you can pull the tutorial instructions up on your phone while you bead (you can also save the tutorial to your favorites while logged in to your account, so it will be easier to find)! You can still order supplies on the tutorial page. In fact, it’s even easier, as the required quantities for each product are already filled in and you can add all available to your cart. To find the supplies on the tutorial page, click the Supplies tab to the right of the Instructions tab, just below the image of the design.
      We also appreciate your suggestion about the preference for how many items that are displayed on a search page. We’ll pass that on, as well!
      We suggest adding shipping and billing information to your account for faster, easier checkout. With an account, you can save billing and shipping information, as well as payment methods, so you don’t have to fill them out every time you shop. They will be options you can select at checkout while logged in.
      You also mentioned that you tend to buy Swarovski and I wanted to point you in the direction of some pages that might help you. We know our customers love the Shop by Swarovski Color and Shop by Swarovski Style/Article Number pages, so we added those to our new site as well. You can find those pages here: https://www.artbeads.com/swarovski-color/ and here: https://www.artbeads.com/shop-by-swarovski-style/
      Again, we’re sorry that you are experiencing some frustration and we thank you for your patience as we work out some of the kinks. We hope that in time you’ll find that the new website is just as easy (if not easier) to use than our old site. Thank you for being an Artbeads customer!

    • Kathy Durand
    • July 1, 2017
    Reply

    I had my order filled in and I tried to remove one item. The website told me that they could not remove an item at this and to try later. So I closed down my computer and now about 3 or 4 hours later I cannot “log in” . I am getting a notice that my password or login name is incorrect. But it was fine earlier today. I really wanted to buy these things. Help.

    1. Reply

      Hi Kathy. Thanks for your comment! We’re sorry you’re having trouble accessing your account. Our customer service team has has sent you an email about this issue. With the information in the email, you should be able to access your account.

    • Corinne
    • July 1, 2017
    Reply

    I just checked my rewards points. It states I only have 257! Just before you migrated over to the new website, I had at least 20,000 points! Unfortunately, I didn’t write down the exact amount that I had, prior to the migration, as I didn’t realize I needed to. Now, they’re gone!

    In a prior comment from someone else about the same issue, the reply said the points should have migrated over. Mine didn’t. How do I get them back? Or am I just SOL? I don’t have a printed record of my accrued points from that time to send you, and my order history is no longer available to refer to. If your customers had been notified that this might be an issue, many of us would have printed out everything (order history, favorites list) on our accounts prior to the migration.

    Lastly, the website states I’ve been a customer since November 2016. In reality, I have been a (loyal) customer for 8+ years!

    Please advise. Thank you.

    1. Reply

      Hi Corinne. We’re having customer service look into this and we’ll let you know as soon as we can!

    2. Reply

      Hi again, Corinne! Are there any other email addresses you might be using for your Artbeads account?

        • Corinne
        • July 11, 2017
        Reply

        Hi. I will call you with the information as I don’t want my email address published here.
        Thanks.

          • Anna
          • July 11, 2017
          Reply

          Thanks Corinne! We’ve let our customer service team know that you’ll be in touch.

  3. Reply

    Thanks for sharing this post.It is really helpful.

    • Colette Hudson
    • July 6, 2017
    Reply

    Please bring back the old site. Live looking at the new project ideas in the learning center and now can’t find a thing! I’m trying to like it but just can’t.

    1. Reply

      Hi Colette! We’re sorry you’re having trouble finding things on our new website. We know it’s very different from our old site, but if you give it a chance, you might like it just as much or even more. We’ve made it even easier to drill down to exactly what you want to see. Browse Jewelry and Tutorials in our Design Studio. Use the categories on the left to filter what you want to see. You can also ask us here on the blog, on our Facebook page, or email our customer service team, if you need help finding something specific. Thanks for your feedback and for being an Artbeads customer. – Becky

    • Maria
    • July 8, 2017
    Reply

    You HAD the best website…customer friendly…not now…having difficult time finding my favorite items. Had been a loyal customer for over 12 years. Now I am lost to where to find a customer friendly company, like you HAD!
    Why weren’t we notified so we could have saved our shopping history…and where do we find our Rewards from old list??

    1. Reply

      Hi Maria. Your Rewards points are still available. When you first log in to your account on the new site, you will need to reset your password. Here’s what to do if you already had a My Account or were part of our Crystal Rewards program.

      1. Go to this link and enter the email address associated with your account: https://www.artbeads.com/forgot-password

      2. We will send you a reset link to create a password for your new account.

      3. If you had an Artbeads Crystal Rewards account, your rewards information will be passed on to your new Artbeads Rewards account. Just go to your Account Profile and click on Point Balance on the left.

      We’re sorry that previous order history was not able to be carried over, we know it’s an inconvenience. When we made the change to the new website and updated our system, we were not able to move over past favorites or old order histories from the previous site to the new site. The new site still has these features, just improved—you can now save multiple favorites lists and shopping carts and any new orders placed will appear in your order history. Please know that we had planned to inform our longtime customers of the switch so that it would not be so jarring, but circumstances surrounding the launch of the new site turned out to make advance notice impossible. We hope that as your order history builds on the new site and as you’re able to make use of the Favorites lists and Saved Carts, you’ll begin to enjoy the new site even more than the old, even without your older order history. Our Customer Service team still has a record of previous order histories, so you can contact them if you need help finding anything specific.

    • Syntia Nasreddine
    • July 10, 2017
    Reply

    The new look for the website looks vert nice but I do think the older site was much easier to navigate. I usually purchase flat back swarovski non hotfix. With ur older site i was able to select Non hotfix then select either by color or size. Now I can select by color but it gives me all swarovski including hotfix and beads. I can’t narrow by size. I have to go through a lot of unnecessary products to find my size/stone… really wish you bring back the swarovski page the way it was!!!

      • Anna
      • July 11, 2017
      Reply

      Hi Syntia, thank you for your feedback! We’re happy to hear that you love the new design. The Swarovski page has recently been updated to be more user-friendly—though it is still different from the way the previous page used to be, you can still shop by size and stone type. If you wanted to shop no hotfix Swarovski Flatbacks, you would go to this page: https://www.artbeads.com/swarovski-article-2058-xilion-rose-enhanced-flatbacks/ and use the left navigation facets on the left to narrow down the results by color and size by clicking on the colors you want to see and clicking on “Swarovski Size” to view all the stone sizes available. Thanks again for your feedback and I hope this is helpful to you.

    • Carolina Silva
    • July 14, 2017
    Reply

    Buenas tardes.
    Siento tener que escribirles acá, de manera pública… Les he mandado tres e-mails, preguntándoles algo urgente sobre los materiales de joyería que devolví – y que ustedes recibieron el 12 de julio – pero no he tenido respuesta…
    Tampoco funciona el “Live Chat” de Artbeads…
    No hablo inglés; vivo fuera de USA, y no me es posible llamarlos por teléfono. Sin embargo, soy clienta de ustedes, desde hace muchos años.
    ¿Qué debo hacer para que respondan mis correos? Por favor.
    Gracias por su atención…
    Atentamente,
    Carolina.

      • Anna
      • July 14, 2017
      Reply

      Hello Carolina, we’re very sorry for the delay in responding to you. We’re experiencing a high volume of orders and contact from customers and are doing our best to work through each one as quickly as possible. I’ve forwarded your information onto our customer service team and someone should be getting back to you very soon. We’re very sorry for any inconvenience and appreciate your patience and understanding.

        • Carolina Silva
        • July 14, 2017
        Reply

        Gracias, Anna, por la pronta respuesta.
        Espero que, efectivamente, mis e-mails sean respondidos lo antes posible; ojalá hoy mismo.
        Saludos cordiales,
        Carolina.

          • Anna
          • July 14, 2017
          Reply

          Hi Carolina, you’re very welcome. The customer service team has confirmed that your emails have been received and someone has responded. Please check your emails. I hope this has been helpful! Thank you again for your patience and understanding.

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